I can list one of everything in my store and not run out of allowable items. I can list in any category with no restrictions. I could post a pre-order listing for an aircraft carrier, take payment, and withdraw the cash immediately. My account, now the store's account, has thousands upon thousands of feedback and is in absolute God mode with everything unlocked. For all its faults, eBay has served me dependably for sixteen years. First of all, to keep online operations running profitably, I went monochannel eBay. And, perhaps worst of all, there have been problems since day zero with the EMV integration through LSR's exclusive in-house processor, Cayan, and some of them remain unsolved to this day, almost a year later.īy early summer 2015, it was clear I needed to leave Light Speed, but I didn't have a solid place to go. Taking and counting inventory through the existing interface was a huge chore.
A number of glitches when adding and subtracting discounted items and changing prices on invoices from the browser meant an unacceptable amount of "just make a new invoice" workarounds. Any loss of connectivity between the server and its clients would take a given login lane key out of service until the server was manually "stopped" and restarted in its system settings pane. The kernel crashed about 50% of the time that I ran sales metric reports from the "Intelligence" panel. Owing invoices still generated far too easily and were non-intuitive to hunt down and eliminate. It became pretty obvious that XSilva just didn't care anymore. Worse than the breaking items was the lack of progress on known issues from before. But the emergence of LSR Cloud and its subscription economy meant that XSilva effectively abandoned the client-based Pro, which they rechristened LSR Onsite in order to remind us Luddites still running it that we were tethered to the corporeal computers in our businesses like a telephone switchboard operator of old. LSR Cloud, while promising in many respects, is just not cost-comparable to its competitors in this space. (And there still is not one to this day.) For the kind of insane bank they charge for service, starting at $80 per month per lane per login, one would expect fully turn-key everything. The cloud deployment was not directly compatible with LSR Pro, and there was no migration tool. And then XSilva, the publisher of Light Speed, acquired MerchantOS and decided to develop it into a cloud version of LSR. So I ran LSR Pro, and for a while, it was good.
In particular, I think LSR Pro has the best purchase-order automation of any software I have run or considered running. The database interface tools and utilities were generally robust, intuitive, and refined.
(Presuming my server was fast, I imagine, which an i7 quad-core CPU with a pile of RAM and an SSD generally is.) It was also reasonably easy to use in most respects. The client application, especially following a lookup engine revision, was extremely fast even on slow hardware. One thing to make clear about Light Speed was that it lived up to its name. We started with two lanes (front and back of house), and expanded to three a year later. Thus, if a computer failed, I could whip out the iPad and log into LSR and continue doing business in that lane. Each terminal "lane" requires a license, but the licenses are not device-locked.
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